Terms and Conditions

Terms and Conditions

Welcome to OTSQUAD.com. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before booking.

1. Introduction

1.1. These Terms and Conditions govern your use of our website and services.
1.2. otsquad.com is operated by ONLINE TRAVEL SQUAD  and specializes in providing travel and tour packages.
1.3. By using our website, you confirm that you are at least 18 years old and legally capable of entering into contracts.

2. Booking and Payments

2.1. Booking Confirmation: Your booking is confirmed once you receive an email or written acknowledgment from us.
2.2. Payment Terms:

  • A deposit or full payment may be required at the time of booking, depending on the package.
  • Payments must be made via the methods listed on our website.
    2.3. Balance Payment: The balance must be cleared before the specified deadline, failing which the booking may be canceled.
    2.4. Cancellation Policy: Refer to our Cancellation and Refund Policy for details.

3. Pricing and Inclusions

3.1. Pricing: Prices are subject to change without prior notice due to unforeseen circumstances such as exchange rate fluctuations, fuel surcharges, or government taxes.
3.2. Package Inclusions: Specific inclusions are detailed in each package description. Additional services may incur extra charges.

4. Cancellation and Refunds

4.1. Customer-Initiated Cancellations:

  • Cancellations must be requested in writing via email.
  • Refunds will be processed as per the timeline mentioned in the package details.
    4.2. OTSQUAD-Initiated Cancellations:
  • In the rare event of tour cancellations by us, you will receive a full refund or the option to reschedule.

5. Travel Insurance

5.1. We strongly recommend all travelers purchase comprehensive travel insurance to cover unforeseen circumstances like cancellations, medical emergencies, or loss of belongings.
5.2. OTSQUAD will not be liable for any claims arising due to a lack of travel insurance.

6. Responsibilities and Liabilities

6.1. Customer Responsibilities:

  • Ensure all personal information provided is accurate.
  • Carry valid identification, travel documents, and any required permits or visas.
    6.2. OTSQUAD Responsibilities:
  • We act as an intermediary between customers and service providers (hotels, airlines, etc.) and are not liable for delays, cancellations, or other issues caused by third parties.
    6.3. Force Majeure: OTSQUAD will not be held responsible for events beyond our control, including natural disasters, strikes, or pandemics.

7. Conduct and Behavior

7.1. Customers are expected to adhere to local laws and customs during tours.
7.2. OTSQUAD reserves the right to terminate a traveler’s participation without refund if their behavior is deemed inappropriate or disruptive.

8. Intellectual Property

8.1. All content on OTSQUAD.com, including text, images, and logos, is the property of OTSQUAD. Unauthorized use or reproduction is prohibited.

9. Privacy Policy

9.1. By using our services, you agree to the collection and use of your personal information as outlined in our Privacy Policy

10. Amendments to Terms and Conditions

10.1. OTSQUAD reserves the right to modify these Terms and Conditions at any time.
10.2. Changes will be effective immediately upon posting on this page.

11. Governing Law

11.1. These Terms and Conditions are governed by the laws of  Delhi . Any disputes will be resolved in Delhi.

Payment Terms and Conditions

1. Payment Methods

1.1. We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • Online Payment Gateways
  • Bank Transfers

1.2. All payments must be made in the currency specified during checkout.

2. Payment Security

2.1. All payment transactions are processed securely using encrypted technology. We do not store your payment details.

2.2. For additional security, ensure you do not share your login credentials or payment information with others.

3. Payment Obligations

3.1. By completing a purchase, you agree to pay the full amount displayed, including any applicable taxes or fees.

3.2. Failure to make timely payment may result in order cancellation or delayed service delivery.